Wellbeing support
Life assurance
Extensive health care

Spa Facilities Supervisor

Salary £28,676 per annum plus hotel benefits
Location Watford
{Mergefield Value}
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This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Sequoia Spa is recruiting a Spa Facilities Supervisor to play a key role in ensuring our spa consistently reflects Sequoia brand standards while supporting the achievement of our operational objectives.

This is a hands-on leadership role responsible for overseeing the daily operations of the facilities team, maintaining exemplary presentation standards, and ensuring all pool safety procedures are strictly followed and accurately documented. The successful candidate will lead and inspire a high-performing team, helping to deliver an exceptional guest experience in a safe, clean, and beautifully maintained environment.

The Role

The Spa Facilities Supervisor will work closely with the Spa Manager and wider team to ensure the smooth day-to-day running of the spa. This role combines staff supervision, maintenance oversight, stock control, and guest interaction, requiring someone who is proactive, organised, and approachable, with a strong eye for detail.

Key Responsibilities

  • Policy Compliance & Training
    Ensure all policies, procedures, and SOPs are consistently followed, delivering staff training as required and working in line with all company and Health & Safety policies.
  • Staff Management & Engagement
    Support the Spa Manager with recruitment, performance management, staff engagement, disciplinary processes, and timely performance reviews to maintain a motivated, professional team.
  • Spa Environment & Maintenance
    Maintain the spa’s physical environment by monitoring maintenance issues, carrying out regular pool testing and cleaning, ensuring correct use and care of pool equipment, and keeping all facilities and storage areas safe, clean, and well organised.
  • Cleaning Standards & Quality Checks
    Oversee adherence to cleaning schedules, conduct regular checks of all spa areas, and participate in PQIs to ensure consistently high standards of hygiene and presentation.
  • Stock & Inventory Management
    Manage stock control for amenities, linen, and replacements, including inventory counts, system administration, and timely ordering to ensure adequate supplies at all times.
  • Guest Experience & Stakeholder Coordination
    Liaise with internal and external stakeholders to plan shifts and prepare the spa for guests, handle guest requests and complaints professionally, and foster a safe, respectful, and positive working environment.

Person Specification

Essential

  • Clear conversational and written English
  • Ability to swim
  • Previous experience managing similar duties and responsibilities
  • Positive, flexible attitude with availability to work evenings and weekends

Desirable

  • National Pool Lifeguard Qualification or equivalent
  • Supervisory experience within a luxury spa, health club, or hospitality environment
  • A proactive, solution-driven approach, with a natural ability to anticipate needs, take ownership, and deliver warm, professional service that enhances the guest experience

About Us

The Grove is a spectacular 5* venue and resort, offering our customers a slice of tranquillity and calm, away from the stresses of everyday life.

Across our 300-acre estate we offer fine dining, a range of outdoor activities (including our famed Golf course) and an indulgent award-winning spa and health club. Being family owned means that both our guests and our employees are treated as individuals and not one of the crowd.

Why join us?

Alongside the personable touches that come with working for a family run business, we also offer a range of benefits that are designed to enable you to feel valued and appreciated as an important member of our team:

  • The chance to make use of the on-site award-winning facilities such as the spa, golf course and gym.
  • A staff canteen with a free meal during your shift
  • A subsidised shuttle bus from Watford town centre
  • Generous discounts for you and your family/friends on stays with the hotel

The Company

Set in 300 acres of stunning Hertfordshire countryside, The Grove is the ultimate five-star retreat. Lovingly restored, the former home of the Earls of Clarendon is situated just 18 miles from London, and is home to an award-winning spa, championship golf course and mouth-watering restaurants.

The Benefits

We offer a great variety of benefits to acknowledge talent, reward and thank loyalty, and drive success, with the below being just a taste.

For the full information, please click here.

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