Wellbeing support
Life assurance
Extensive health care

Human Resources Manager

Salary Competitive plus hotel benefits
Location Watford, Hertfordshire
{Mergefield Value}
{Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

5 star. 300 acres. Around 550 people. One HR function.

This role has accountability for HR at The Grove. You'll set the standards, and be the trusted partner our Heads of Department turn to when the stakes are high.

You'll be responsible for employee relations end-to-end, taking on the most complex cases yourself and quality-assuring the rest. You'll spot the patterns before they become problems and make sure recruitment, compliance, policy and recognition and reward all run the way they should. And you'll give the Group HR Director the insight that shapes decisions across the business.

You're CIPD qualified or have the experience to match, you know UK employment law inside out, and you've led an HR team on a busy, complex site. Hospitality or high-volume service experience is essential.

Our values, Warm & Thoughtful, Proud & Ethical, Ambitious & Energetic, were written by our own people. Come and help us live them.

Apply now.

 

 

JOB PURPOSE:                                

To lead The Grove’s HR operation, with full accountability for the HR service and team. Own employee relations, HR operations, compliance, recruitment and policy, while leading and developing the Grove HR team.
 

DIRECT REPORTS: HR Officer, Recruitment Officers, HR Co-ordinator


RESPONSIBILITIES:

HR operations and compliance

  • Lead the full employee lifecycle at The Grove, from onboarding through changes, family leave and exit, ensuring a professional, timely and confidential HR service.
  • Ensure the hotel remains compliant with employment law, right-to-work and immigration requirements, and internal policy, keeping records and audit trails in good order.
  • Own the Grove HR calendar, including probation, contract changes, references and reporting.

                                                              

Employee relations

  • Own employee relations at The Grove, advising and coaching managers through disciplinary, grievance, capability, absence and performance matters to a fair, consistent and legally defensible standard.
  • Lead on the most complex and sensitive cases, chairing formal hearings and overseeing investigations through to a sound and proportionate conclusion.
  • Identify patterns and risks in ER activity and act early to reduce both, building manager capability so that issues are handled well and, wherever possible, prevented.
  • Quality-assure the employee relations casework handled by the HR team, coaching the HR Officer and building the team's confidence and consistency.

 

Recruitment and resourcing

  • Oversee recruitment at The Grove through the Recruitment Officers, ensuring roles are filled promptly with the right people and a strong candidate experience throughout.
  • Support workforce planning, casual workers and seasonal resourcing in partnership with Heads of Department.

 

Policy and employment law

  • Keep policies, procedures and template documents current, lawful and aligned across the group, working with the Group HR Director and external legal advisers where needed.
  • Stay current on changes in employment law and best practice and translate them into practical guidance for managers.

 

Engagement, culture and wellbeing

  • Champion a positive, inclusive and respectful workplace culture rooted in our values.
  • Support engagement, recognition and wellbeing activity at The Grove and help managers act on what our people tell us.

 

Reward, pay and data

  • Support the annual pay review and benchmarking at The Grove and ensure reward is applied fairly and consistently.
  • Own accurate HR data and reporting for The Grove, providing the Group HR Director with the management information needed for decisions.

 

Team leadership

  • Lead, develop and line-manage the Grove HR team, setting clear objectives, priorities and standards and supporting each person's development.
  • Work in close partnership with the Talent Development Manager on induction, career pathways and management development.

 

PERSON SPECIFICATION

 

Essential

  • A CIPD qualification, ideally at MCIPD or Chartered level, or equivalent demonstrable experience.
  • Strong, current knowledge of UK employment law and a proven track record of managing complex employee relations cases end to end.
  • Experience of managing an HR team and running a busy HR operation, ideally on a large or complex site.
  • Sound judgement, discretion and the confidence to give managers honest, practical advice.
  • Excellent written skills, including drafting policies and correspondence to a high standard.

 

Desirable

  • Experience in hospitality, leisure, retail or another high-volume, service-led business.
  • Experience of a multi-site or group HR environment.
  • Experience of HR systems implementation or harmonisation.

 

 

The Company

Set in 300 acres of stunning Hertfordshire countryside, The Grove is the ultimate five-star retreat. Lovingly restored, the former home of the Earls of Clarendon is situated just 18 miles from London, and is home to an award-winning spa, championship golf course and mouth-watering restaurants.

The Benefits

We offer a great variety of benefits to acknowledge talent, reward and thank loyalty, and drive success, with the below being just a taste.

For the full information, please click here.

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